Safe Holidays

Dear guests,
Your safety is important for us!

Our hygiene measures and our provisions for your wellness holiday are:          

  • The entire Gailerhof team will wear a protective mask*
  • Hotel guests are required to wear a face mask in all common areas/rooms
  • The elevators may be used alone or with family members.
  • For our guests of the suite apartments, breakfast is served with free room service.
  • For our double room guests, breakfast is served in the breakfast room
  • Sanification stations to disinfect hands are placed in various areas of the hotel
  • At your arrival, the surfaces in your room will be disinfected
  • We will maintain a warm relationship but at a distance
  • Instead of the usual breakfast buffet, the meals are personalized for you.
  • We will pay attention to a good ventilation of the premises
  • Door handles, all kinds of surfaces and buttons are constantly disinfected
  • We ask you to contact the hotel reception immediately if you experience a fever or if you feel unwell
  • Professional cleaning agents are used for cleaning, which have antibacterial and antiviral effects
  • All hotel linen is cleaned by a professional laundry

Travel restrictions

Information about your next holiday in South Tyrol is available here.

Cancellation policy

The following convenient cancellation conditions apply for this year's winter season:

  • free of charge up to 14 days before arrival
  • Cancellations from 14 to 1 day prior to arrival, 50% of the total price of the stay is calculated.
  • In case of early departure, cancellation at the arrival, late arrival or no-show the penalty is 100% of the total price of the stay
  • any deposits will be credited for future stays (as voucher within one year)
  • Gailerhof Hotel B&B is entitled to make cancellations based on Covid-19, without any claim for compensation on the part of the guest

Travel cancellation assurance

Before arrival and during the holiday there might be some hitches. If you want to be prepared and to travel in a safe way we recommend you to sign a cancellation insurance for one hotel stay:

*depending on legal regulations

Due to the uncertain development, our measures are continuously adapted to the decisions of the government. 
Date of last update: 09/12/2021

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